FAQ

Because of the sensitive nature of adult sex toys, we do not accept returns or exchanges, except in the case of a damaged or non-functioning product for which we will offer an exact exchange only. If your product is damaged or defective, you need to contact us within 7 days of receipt to obtain an exact exchange. Please email us at info@TheRabbitHole.us if you have any questions. Any item that is returned without authorization will not be accepted.

Please email our customer care department and report shipping errors within 3 days of receiving your package. You can reach us at info@TheRabbitHole.us. Everyone at The Rabbit Hole strives for accuracy, but we are only bunnies and mistakes do happen.

Shipments go out within 3 days and arrive by USPS First Class or Fed Ex. USPS has an arrival time of 2 to 4 days. Fed Ex has an arrival time of 1 to 5 business days within the 48 states, depending on the distance. Shipments to Alaska, Hawaii, & Puerto Rico arrive in 3 to 7 business days.

The Rabbit Hole respects your right privacy. Your information will never be shared with another company.

Yes. The Rabbit Hole is committed to keeping your information secure and private. TheRabbitHole.us is secured with SSL protection. SSL encrypts your data for an added layer of safety.

The Rabbit Hole sells only adult toys that are free of Phthalates and made with body-safe materials. We define body-safe as items made of non-porous silicone, glass, or steel. These items can be sanitized and sex toys should be cleaned after every use.

.5% of every purchase made through The Rabbit Hole is donated to stop climate change. This helps ensure bunnies everywhere have a healthy habitat for generations to come!